Novy | Orthopedic Shoes

Of course! Whether the fit isn’t quite right or you’ve simply changed your mind, you have 30 days from delivery to return or exchange your item. Our Customer Care team is here to assist you every step of the way.

We care deeply about protecting our planet. That’s why we ship directly from our suppliers, helping to reduce unnecessary transport and lower CO₂ emissions. This approach also allows us to keep our prices affordable while remaining eco-conscious.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number.

You can easily track your parcel by entering this number on our track my order page or by checking your order details.

Absolutely. All payments are processed through a secure checkout system with SSL encryption.

Your information is fully protected, and we never store your payment details.